Refund & Returns Policy – Prime Care Global Trading

🔄 Refund & Returns Policy

At Prime Care Global Trading, we stand behind every wholesale order we fulfil. Our refund and returns policy is designed to protect wholesale buyers while maintaining fair and transparent trade practices for both parties.

🛡️ Wholesale Quality Guarantee

Every bulk order is backed by our quality guarantee:

  • Pre-shipment quality inspection on every order
  • Products manufactured to confirmed Proforma Invoice specifications
  • Balance payment only due after inspection approval
  • Sample approval before bulk production begins

⚠️ Reporting an Issue

If your order does not meet the agreed specifications upon arrival, notify us within 30 days of receiving your shipment with the following:

  • Clear photographic or video evidence of the issue
  • Description of the defect or discrepancy
  • Your order reference number

Contact us at: info@primecareco.net or WhatsApp: +8618361319716

🔄 Resolution Options

Upon review of your case, we will offer one or more of the following resolutions:

  • Replacement — Defective units replaced in your next production run
  • Partial Refund — Credit issued for confirmed defective quantities
  • Full Refund — In cases of significant non-compliance with agreed specifications

❌ Non-Refundable Situations

  • Issues arising from incorrect usage, storage, or handling after delivery
  • Minor variations within acceptable manufacturing tolerances
  • Disputes raised after the 30-day notification window
  • Products that match the approved sample and Proforma Invoice specifications

💬 Contact Our Trade Team