Trade & Wholesale Support – Prime Care Global Trading
🤝 Trade & Wholesale Support
At Prime Care Global Trading, every wholesale client receives dedicated, responsive support throughout the entire sourcing journey — from your first enquiry to final delivery and beyond. We are a real team, behind every order, committed to making your trade experience smooth and professional.
💬 How to Reach Us
📧 Email
info@primecareco.net
Best for: detailed sourcing enquiries, quotation requests, order documentation, and formal correspondence.
Response time: within 24 hours on business days
💬 WhatsApp
+8618361319716
Best for: quick questions, order updates, sample approvals, and ongoing order communication.
Response time: within a few hours during business hours (GMT)
🛠️ What Our Trade Support Covers
- 📦 Sourcing Enquiries — Tell us what you need and we'll identify the best factory match from our verified network
- 📊 Quotation Requests — Receive a detailed factory-direct quotation within 24 hours
- 🏭 Production Updates — Regular updates on your order's production progress and timeline
- 🔍 Quality Inspection Coordination — Pre-shipment inspection scheduling and report delivery
- 🚢 Shipping & Logistics — Freight options, shipping documentation, and cargo tracking support
- 🏷️ OEM & Branding Queries — Custom packaging, private label, and product customisation guidance
- 📄 Documentation Support — Proforma invoices, certificates of origin, compliance documents
- 🔄 After-Sales Support — Post-delivery issue resolution and dispute handling
⏰ Response Times
- Sourcing & Quotation Enquiries: Within 24 hours
- Order & Production Updates: Same business day
- WhatsApp Messages: Within a few hours during GMT business hours
- Email Correspondence: Within 24 hours on business days
- After-Sales & Dispute Cases: Initial response within 48 hours
🌍 Time Zone Information
Our team operates across UK (GMT/BST) and China (CST) time zones, allowing us to provide broad coverage for buyers worldwide. If you are contacting us outside of standard business hours, we will respond at the earliest opportunity on the next business day.
🤝 Our Commitment to Every Wholesale Client
- ✅ Every enquiry is taken seriously and responded to promptly
- ✅ You will always deal with a real, knowledgeable team member
- ✅ No order is too small or too large — we support buyers at every scale
- ✅ Long-term clients receive priority support and dedicated account management
📩 Ready to Start a Conversation?
Whether you have a specific product in mind or need help figuring out where to start, our trade support team is ready to help.